RISK WARNING: Trading Contracts for Difference (CFDs) and Forex involves a high level of risk to your capital and can result in losses that exceed your initial deposit. These products may not be suitable for all investors. You should ensure you understand the risks involved and seek independent advice if necessary. Please read the full Risk Disclosure

CONTACT & SUPPORT

Reach Out to uMarketPro

At uMarketPro, we’re committed to providing more than just a trading platform—we’re here to support you every step of the way. Our dedicated customer support team is available Monday – Friday from 8:00 AM to 8:00 PM, ensuring you always have access to the assistance you need. With multiple contact options, including email and phone, we deliver prompt, personalized responses to keep your trading experience smooth and hassle-free.

We go beyond the basics with features that add real value to your trading experience. Our deposit bonus and referral programs create opportunities for growth, while our innovative rewards feature helps you make the most of your trading balances. With uMarketPro, you have everything you need to succeed in the dynamic world of global markets.

Email Support

At uMarketPro, we believe in opening the doors to the world’s most advanced markets for those who dream big. Our mission is to empower young professionals with the tools, insights, and support they need to compete on the global stage. With every trade, we aim to create opportunities that turn aspirations into achievements. Our clients are at the heart of everything we do; their success is the measure of ours. Together, we’re shaping the future of trading—one ambitious investor at a time.

Always Within Reach

At uMarketPro, we understand the value of real-time support. That’s why our expert team is available Monday – Friday from 8:00AM to 8:00PM to handle your trading questions and account needs with care and precision. Whether you have a quick inquiry or need detailed assistance, we’re just a call away, ready to ensure a smooth and stress-free trading experience.

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Complaints

At umarketpro.com, we are committed to providing you with the highest level of service. We value open communication with our clients and have established a dedicated complaints process to ensure that any concerns you may have are heard, reviewed, and addressed in a fair and timely manner.

For general queries, technical support, or feedback, please contact our standard support team. However, if you have experienced a specific issue regarding our services, products, or your account that has caused you dissatisfaction or financial prejudice, you may wish to lodge a formal complaint.

To ensure your complaint is handled effectively and in accordance with our regulatory obligations, please submit it in writing to our dedicated complaints team. You can reach us by email at:

[email protected]

When submitting your complaint, please include:

  • Your full name and account details
  • A clear and detailed description of the issue
  • Any relevant dates, transaction numbers, or supporting documentation to help us investigate thoroughly

Our Process and Timeframes

Upon receiving your formal complaint, we will acknowledge receipt within 5 business days. Our compliance team will then conduct a thorough and impartial investigation into the matter. We aim to provide you with a full response and resolution within 20 business days of receiving your complaint.

Further Review

We are dedicated to resolving all matters fairly and internally. If you remain dissatisfied with our initial response, you may request a further review by our senior compliance team, who will re-examine the matter. Should you still feel that your concerns have not been adequately addressed after our final review, you remain welcome to pursue any further courses of action available to you under applicable law.

Lead the Way in Trading with uMarketPro!

Step into a world of opportunity and experience the benefits of a community built for ambitious traders.

Open Your Account

uMarketPro will never ask you to provide your account password, card number and PIN, or any other sensitive information.

RISK WARNING: Trading Contracts for Difference (CFDs) and Forex involves a high level of risk to your capital and can result in losses that exceed your initial deposit. These products may not be suitable for all investors. You should ensure you understand the risks involved and seek independent advice if necessary. Please read the full Risk Disclosure

The company does not promote its services outside of South Africa through its website, public communications, or marketing activities. No content published on this website is intended to be distributed to, or relied upon by, persons resident outside of South Africa.

Any engagement with the individuals-residents of other countries is conducted solely where the individual has approached the company of their own initiative, without any form of prior solicitation, promotion, or inducement.

About Selatifin (Pty) Ltd
Selatifin stands at the forefront of online trading, dedicated to delivering an unparalleled trading experience as a Straight Through Processing (STP) broker. It’s essential for our clients to know that all trades on Selatifin are executed through third-party liquidity providers, with whom the responsibility for the execution of client orders lies. As an STP broker, Selatifin does not have control over the swaps and fees determined by market conditions and liquidity providers.

Selatifin’s Role
Importantly, as a licensed intermediary, Selatifin facilitates trades between clients and third-party liquidity providers.  Consequently, Selatifin (Pty) Ltd operates only as a trading platform and does not make a market, issue or sell financial instruments nor is it a money manager or fund manager.

Global Authorization and Regulation
Selatifin (Pty) Ltd is authorized and regulated in various jurisdictions, adhering to the highest standards of compliance and transparency. Notably, we do not offer our products or services to residents of certain jurisdictions including, but not limited to, the USA and Canada.

Selatifin South Africa: Operated by Selatifin (Pty) Ltd (“Selatifin”), a corporation duly registered under the laws of South Africa Registration Number: 2014/148281/07, having its address at 29 First Avenue East, Parktown North, Johannesburg, Gauteng, 2193, regulated by the South African Financial Sector Conduct Authority (FSCA no. 45967).

Trademark and Legal Notices
The Selatifin (Pty) Ltd name, logo, and related trademarks are properties of the Selatifin (Pty) Ltd Holding Group, protected under trademark law. Unauthorized use is prohibited.

Risk Warning
Trading online carries a high level of risk and may not be suitable for all investors. Before deciding to trade, consider your investment objectives, experience level, and risk appetite. Note that you could sustain a loss of some or all of your initial investment.

Accuracy and Liability Disclaimer
by Selatifin (Pty) Ltd takes care to ensure the accuracy of website information but cannot guarantee it is error-free. We disclaim liability for losses or damages arising from the use of this site.

Privacy and Data Protection
For privacy concerns, contact [email protected]. Read our Privacy Policy for details on data handling. Selatifin (Pty) Ltd is compliant with the Protection of Personal Information Act and registered with the South African Information Regulator.

Leveraged Trading Note

Leveraged trading is complex and comes with a high risk of losing money rapidly due to leverage. Most retail investor accounts lose money when trading. Understand the risks involved and consider seeking independent advice.

The investment amount refers to the net amount of funds (excluding withdrawals) deposited by the client for trading CFDs and making independent investment decisions.

For more detailed information, please review our Risk Disclosure Statement and Terms and Conditions.

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